Managed Detection and Response (MDR) in Reno

Managed detection and response (MDR) puts endpoint detection and response (EDR) on every laptop, desktop and server you own, then has our SOC team watch it 24 hours a day, 365 days a year. When something behaves like an attack, we investigate, contain it and tell you what happened. MDR is included in both plans for businesses in Reno, Sparks and Carson City.

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EDR vs MDR vs antivirus

Software that sees, and people who act.

Most small businesses already run some kind of endpoint protection. The question is whether anyone is watching it at 2 a.m. on a Sunday, which is exactly when ransomware crews like to work.

How antivirus, EDR and MDR compare
FeatureAntivirusEDR on its ownMDR (EDR + our SOC)
Blocks known malwareYesYesYes
Detects unknown or fileless attacksRarelyYesYes
Records what happened for investigationNoYesYes
Someone reviews every alertNoOnly if you staff itYes, 24/7/365
Isolates a compromised deviceNoManualYes, by our SOC
Included in our plansReplaced by EDRYesYes
How our MDR works

Detect, investigate, contain, report.

  1. Detect

    The EDR agent flags behavior that matches attacker techniques: a document spawning PowerShell, credential dumping, mass file renames that look like encryption, or a new remote-access tool appearing on a server.

  2. Investigate

    Our SOC analysts review the alert, the process tree, the user, the device and related activity in the SIEM to separate a real attack from an admin doing their job.

  3. Contain

    For a confirmed threat we act: isolate the device from the network, kill the malicious process, quarantine files or disable the compromised account. Containment happens while you sleep, not on Monday morning.

  4. Report and fix

    You and your IT provider get a plain-English summary of what happened and what to change. Anything larger moves straight into our incident response process, which is also included in your plan.

What is included

The pieces of our MDR service.

EDR on your endpoints

Coverage for your workstations and servers, deployed and maintained by us, replacing legacy antivirus.

24/7/365 SOC coverage

Our SOC team reviews alerts every hour of every day, including weekends and holidays.

Threat intelligence

Detections tuned to the techniques attackers are using now, not just last year's malware signatures.

Response actions

Device isolation, process termination, file quarantine and account lockout, taken by our analysts on your behalf.

SIEM correlation

Endpoint alerts are joined with identity, email and firewall logs so a phished password and a suspicious laptop read as one story.

Evidence for insurers

A record of what was detected and what we did, which cyber insurers and breach counsel ask for after an incident.

Why it matters

Speed is what limits the damage.

IBM's 2025 Cost of a Data Breach Report found it took organizations an average of 241 days to identify and contain a breach.1 Every one of those days is time an attacker can spend moving through your network, stealing data and staging ransomware.

Verizon's 2025 Data Breach Investigations Report found ransomware in 88 percent of breaches at small and mid-sized businesses.2 Ransomware is the end of an intrusion, not the start. MDR exists to catch the steps before it: the first stolen login, the first unusual tool, the first lateral move.

Choosing a provider

Questions to ask any MDR provider.

  1. Is the SOC staffed 24/7/365, or only during business hours?
  2. Can analysts take action, or do they only send you an email?
  3. Does the service have access to the data it needs, such as identity and email logs, not just endpoints?
  4. How will the provider communicate with your team and your IT provider?
  5. What does it cost per user, and what is extra?

Our answers: staffed 24/7/365 by our SOC team, yes, yes through our SIEM, plain-English reports to you and your IT provider, and $100 or $130 per user per month with no contract. See managed security pricing.

Sources:
  1. IBM, Cost of a Data Breach Report 2025
  2. Verizon, 2025 Data Breach Investigations Report
Who needs MDR

Especially important if you hold sensitive data.

Healthcare practices and law firms are frequent ransomware targets because downtime and data exposure hurt them most. Cyber insurers increasingly ask whether endpoints are covered by EDR that someone monitors, and MDR answers that question with a yes. MDR is part of our broader managed security services, alongside SIEM, email security and zero trust.

Common questions

MDR and EDR FAQ

MDR is used to find and stop attacks that get past preventive controls. A provider's security operations center watches telemetry from your endpoints and other systems around the clock, investigates suspicious activity and takes response actions, such as isolating a device or disabling an account, before an intruder can do serious damage.
An EDR agent on every laptop, desktop and server records process, file and network activity. Detection rules and threat intelligence flag behavior that matches an attack. Our SOC analysts investigate each alert, confirm whether it is real and contain it, then report what happened and what to fix. With us this runs 24 hours a day, 365 days a year.
MDR combines four things: endpoint detection and response software on your devices, threat intelligence that describes current attacker techniques, a staffed security operations center that investigates alerts, and the authority to respond on your behalf. Our plans also feed the SIEM so endpoint alerts are correlated with email, identity and firewall activity.
EDR is software: an agent that records endpoint behavior and can detect and block threats. MDR is a service: people who watch the EDR and other telemetry around the clock and act on what they find. EDR without someone watching it often produces alerts nobody reads. Both of our plans include the EDR software and the MDR service.
A security operations center (SOC) is the team, tools and process that monitor and respond to security events. MDR is a service that delivers a SOC's detection and response to you. When you buy MDR from us, our SOC team is the one watching your environment.
Yes, for business use. Traditional antivirus blocks known malware by signature. EDR watches behavior, so it can catch attacks that use new malware or no malware at all, such as an attacker using legitimate admin tools with stolen credentials. EDR also records what happened, which matters for investigation and for cyber insurance claims.

Find out where your business is exposed.

Book a free, comprehensive cybersecurity risk assessment. See where your business is exposed and what to fix first. No cost, no contract.

Get a Free Assessment Call (775) 238-9281